Your PBX calls, clear and in one place

vega syncs the PBX calls every few minutes and presents them in a portal for the company: who called, where the call went, who answered and how long they talked. Recordings are played from the same place and answering statistics are always up to date.

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The problem it solves

A PBX call log is built for technicians: each call is split into legs, with numbers instead of names, and the recordings stay on the device. Finding out whether someone returned a missed call or how answering is going this week ends up as a request to the installer or a spreadsheet exported by hand.

How we approach it

vega connects to the PBX through its API, without touching its configuration, and rebuilds the legs of every call into a readable route, with the names of extensions, queues and voice menus. Recordings never leave the PBX: they are fetched when someone plays them, and every play and download is logged.

What it includes

Call history

Every call, filtered by date, site, direction, status and extension, and searchable by number or name.

Route of every call

Step by step: voice menus, queues, the extensions that rang, who answered and who it was transferred to.

Recordings

Play and download them from the portal, without copying recordings off the PBX.

Missed, not returned

Right on the home page, the missed calls from the last few days that nobody has called back.

Statistics

Volume, answer rate, waiting and talk time by day, by hour and by extension.

API

Calls, recordings and statistics for the company CRM, ERP or dashboards.