Business telephony with the customer in front of you

aura is the desktop application for teams who work the phones. It recognises who is calling and shows their ERP record before you pick up. Around that idea it gathers a softphone, meetings, chat and PBX analytics in a single window.

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The problem it solves

Someone handling calls works with the phone in one hand and three or four programs open: the PBX, the ERP, the internal chat, the video tool. Every jump between windows is time lost and context dropped along the way.

How we approach it

aura replaces neither the PBX nor the ERP: it sits between them. It listens to the call, matches the number and returns the context. The data stays where it already lived, it is neither duplicated nor migrated, and there is no need to change the software the company already runs.

What it brings into one window

Telephony

Built-in softphone: call, answer, transfer and manage the queue from the application itself, with no desk phone.

ERP context

It identifies the number and opens the customer record with their orders, outstanding payments and history as you pick up.

Meetings

Video calls with the team and with customers, with internal rooms and links for external guests.

Internal chat

Real-time messaging between agents, right next to the call being handled.

Analytics

PBX dashboards: call volume, handling times and activity per agent.